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Medical Receptionist

What is a Medical Receptionist?

Medical Receptionists play an important role in the delivery of care. In many situations, they are the first person a patient or community member will interact with when seeking care. It is vital that Medical Receptionists be comfortable working with the public — people of all ages, backgrounds, and personalities. Medical Receptionists must also adhere to the highest standards of confidentiality, due to the sensitive nature of their work.

Medical Receptionists take on a variety of tasks, including but not limited to:

  • Scheduling
  • Greet clients and visitors
  • Facilitating referrals, both in and out
  • Following up with patients
  • General office administration — copying, faxing and filing
  • OHIP billing
  • Entering and updating patient information in electronic medical records

Positions can be part-time, full-time, days, evenings or weekends, depending on  employer need.

  • The average Medical Receptionist salary in Canada is $30,222 per year or $15.50 per hour.
  • Entry level positions start at $23,400 per year
  • Most experienced workers make up to $40,151 per year.
Source: https://neuvoo.ca/salary/?job=Medical%20Receptionist
Schooling Entry Requirements

High school diploma or equivalent, including grade 12 English.


Many employers require a post-secondary diploma or certificate  in medical office administration.

Schooling Options

There are a variety of institutions offering education in the field of medical administration, including public and private colleges. Both in-person and online learning programs are available. They range in length from 11 months to 2 years.

Program names vary by school, but can include:

  • Office Administration – Health Services (Mohawk College, Sheridan College, Centennial College)
  • Medical Office Support Staff Certificate (Fleming College)
  • Medical Administrative Assistant Certificate (Seneca College)
  • Medical Office Administrator (Westervelt College)

The majority of these post-secondary programs include courses in medical terminology, but courses on this subject are also available outside of a post-secondary diploma program.

Professional Requirements

Due to the sensitive nature of a clinical environment, medical receptionists are often required to submit to a vulnerable sector police check as well as provide a record of up-to-date immunization record. Other requirements you may need include First Air & CPR, annual flu shots, privacy legislation training and role-specific professional development.

Professional Body


Interested in Pursuing This Career?

Contact your Youth Service Officer for more information on available programs and training to help get you started on your career path!