Youth Navigator – Indigenous Services

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Contact Niagara for Children’s and Developmental Services, in partnership with the Fort Erie Native Friendship Centre, the Centre de santé communautaire Hamilton/Niagara, and the John Howard Society of Niagara, are looking for a qualified candidate to fill the following job opening:

Position: Youth Service Navigator (for 20 hours per week); supporting youth (12-25 years) with a particular focus on the needs of Indigenous youth. (Position requires job responsibilities to be completed across municipalities at locations in St. Catharines as well as Niagara South, including Welland and Fort Erie).

Responsible To: Contact Niagara for Children’s and Developmental Services

Posting End Period:  Open

Start Date: ASAP

Salary: Between $23 to $25 per hour, plus benefits

Background: Youth Wellness Hubs Ontario (YWHO) is a new government initiative that aims to bring the right services to youth and their families at the right time and in the right place. YWHO is improving Ontario’s mental health and addiction services for youth by providing rapid access to mental health and substance use services with walk-in, low-barrier services and clear pathways to service. In May of 2018, 10 communities across Ontario, including Niagara, were selected to become YWHO pilot sites.  The Youth Wellness Hub Niagara (YWHN) is currently in the early stages of developing their unique multi-site Hub model which will see a variety of youth services co-located in three locations: the Centre de santé communautaire Hamilton/Niagara (Welland site), John Howard Society of Niagara (Welland site), and the Fort Erie Native Friendship Centre (Fort Erie).

Position Summary: Under the direction of the YWHN Project Manager at Contact Niagara, the Youth Navigator will assume an integral role in the development and launch of the Youth Wellness Hub Niagara. The Youth Navigator will bring a youth perspective to develop and implement youth and family engagement strategies in the creation of the local Hub, as well as provide direction, assistance and guidance on all youth programming associated with the Hub. Support will be provided to the Youth Navigator via supervision from the YWHN team at Contact Niagara, as well as support from staff at the YWHN three site locations.

Main Responsibilities:

  • Work collaboratively with YWHN partners to ensure seamless service provision for youth, and ensure that youth are connected to the right service at the right time based on their needs and preference (on-going service navigation role);
  • Support service delivery partners from across Niagara to deliver services at the YWHN, including co-delivering programming, promotion, youth engagement, and outreach with youth, families and the community as required;
  • Bring a youth perspective and voice to the development, delivery and evaluation of the YWHN;
  • Take part in all YWHN planning meetings (Core Hub Sites Planning Table, Implementation Committee, Youth Advisory Committee, Family Advisory Committee and other subcommittees as needed) to develop and launch the Hub sites;
  • Alongside the Francophone Youth Navigator and under the direction of the Engagement Lead, help to develop and support a Youth Advisory Committee to provide youth input to the development and implementation of YWHN;
  • Provide support as needed to develop key processes for the Hub sites, including intake, data collection and program evaluation measures;
  • Keep accurate and timely client contact records in accordance with program requirements;
  • Be responsible for ensuring that the YWHN locations are accessible to all youth;
  • On-going marketing and promotion of YWHN;
  • Work collaboratively with Backbone Partners involved with YWHO: Centre for Addiction and Mental Health (CAMH) – Provincial System Support Program (PSSP) and the Centre of Excellence to implement core components of the YWHO initiative.

Minimum Qualifications:

  • Knowledge of the Fort Erie Native Friendship Centre and surrounding Indigenous and non-Indigenous organizations in the Niagara area needed to support youth in reaching their short and long term goals;
  • An understanding of, and commitment to, addressing the needs, barriers, and goals of Indigenous Youth;
  • Familiarity with Indigenous traditional cultural knowledge;
  • Ability to assess Indigenous Youth needs in an urban setting;
  • Preference will be given to candidates with direct experience with Indigenous services.


  • Candidates must be currently enrolled in or have completed a post-secondary related program.

Additional Qualifications:

  • Bilingual (French and English) with a thorough knowledge of existing Francophone services, agencies and networks in the community would be an asset;

Necessary skills and Experience:

  • 1 – 3 years experience working directly with youth populations;
  • Understanding of peer support/ peer mentorship;
  • Knowledge of crisis intervention techniques;
  • Experience in committee work, with potential to Chair meetings;
  • Excellent communication skills, both verbal and written;
  • Strong collaborative approach and interpersonal skills, and ability to build and maintain relationships with youth and community partners;
  • Experience in program planning and evaluation is an asset;
  • Training and/or experience in conflict resolution is an asset;
  • Some knowledge of youth engagement principles and practices is an asset;
  • Facilitation experience is an asset.

Additional Position Requirements:

  • Valid driver’s license and access to a vehicle;
  • Required to work flexible hours, including evenings and weekends;
  • CPR certified, or willingness to be certified;
  • Vulnerable Sector Check (CPIC);
  • Willingness to travel within Niagara, with some occasional travel across Ontario.

If you are interested in applying for this position, please forward your resume and a cover letter to:

Attention: Ashley Hardman, YWHN Project Manager

Contact Niagara for Children’s and Developmental Services

23 Hannover Drive, Unit 8

St. Catharines  ON  L2W 1A3