Entry-level Positions within Service Canada

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INDIGENOUS Inventory for a Career with Service Canada….Come join our team!

Reference number: CSD19J-020113-000148
Selection process number: 2018-CSD-EA-ONT-19286
Employment and Social Development Canada – Benefits Delivery Services Branch – Payment Services Officer (PSO), Citizen Services Branch – Citizen Services Officer (CSO), Integrity Services Branch – Integrity Services Officer (ISO), Benefits Delivery and Integrity Services Branches – Program Services Officer (PSO)
Mississauga (Ontario), Richmond Hill (Ontario), Scarborough (Ontario), Toronto (Ontario), Vaughan (Ontario), Greater Toronto Area – Other locations (Ontario)
Various tenures: Permanent (Indeterminate), Temporary (Term or Casual)
$51,538 to $57,643For further information on the organization, please visit Employment and Social Development CanadaClosing date: 31 March 2020 – 23:59, Pacific Time

Who can apply: Members of the following Employment Equity group: Aboriginal persons, who reside or work within the *Greater Toronto Area
*The Greater Toronto Area includes the City of Toronto and the Regional Municipalities of Durham, York, Peel and Halton. (Refer to “Intent of the Process” section for list of locations)

NOTE: This process is targeted to Aboriginal persons who will self-declare as an Aboriginal person. An Aboriginal person is a North American Indian or a member of a First Nation, Métis or Inuit. North American Indians or members of a First Nation include treaty, status or registered Indians, as well as non-status and non-registered Indians.

*The term “Aboriginal” is used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. The term “Indigenous” is used, where feasible, in support of the United Nations Declaration on the Rights of Indigenous Peoples.

Candidates as part of this process must self-declare as Aboriginal as the area of selection is limited to Aboriginal peoples only; as such, prior to appointment, hired candidates will have to complete and sign the Affirmation of Aboriginal Affiliation Form (AAAF).

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We are seeking people who work effectively with people of diverse backgrounds and are dedicated to providing quality client service in a fast paced, high volume environment. Do you want to use your skills, passion and dedication to support Canadians through life’s big moments? Do you want to work with people who believe diversity is one of our greatest strengths? Do you want to continue to develop your professional skills and take advantage of learning and advancement opportunities across program areas and across the country? If so, you have found the right place!

Work environment

Working at Employment and Social Development Canada/Service Canada gives you the chance to help strengthen Canada’s economy, society and communities. We have various opportunities and locations of work in the Greater Toronto Area.

What kind of work will you do?

As a Payment Services Officer, you will play a key role in the administration of federal benefit programs that impact the livelihood of many Canadians. Such programs include Employment Insurance, Canada Pension Plan and Old Age Security. There are two different PSO jobs: The primary role of the call centre PSO is to answer questions and provide guidance to clients/citizens on the phone. The primary role of the processing PSO is to review claims for benefits in order to determine entitlements.

As a Program Services Officer, your role is to review applications for Canada Pension and Old Age Security benefits to determine entitlement.

As a Citizen Services Officer you are the face of Service Canada, the Government of Canada’s single point of access to a wide range of services and benefit. You will work one-on-one with clients to provide access to and guidance on federal programs and services that support Canadians.

As an Integrity Services Officer, you will determine the eligibility of persons applying for employment insurance benefits. You will monitor the payments of benefits throughout the duration of a claim and investigate claimants when there appears to be fraud or abuse.


If you are hired in any of these positions, you will receive extensive training and development that will allow you to accurately and thoroughly answer the questions you are asked regarding Service Canada benefits.

Intent of the process

We are recruiting talented people who want to make a difference in the lives of Canadians. Are you ready to use your skills and knowledge to help people? If so, this opportunity is for you.

This process aims to create and maintain an inventory of Indigenous persons to fill vacancies as they become available. This process can be used to staff for casual, indeterminate or term appointment within Employment and Social Development Canada.

The process could be used to offer acting appointments under exceptional circumstances in order to protect employee’s indeterminate status.


1. Toronto – Call Centre

2. Scarborough – Call Centre

3. Mississauga – EI Processing Centre

4. Richmond Hill- EI Processing Centre

5. Scarborough – Pensions Processing Centre

6. Vaughan – Integrity Processing Centre

7. Various Service Canada Centres located in Toronto, Durham, Halton, Peel and York regions

This poster maybe used to staff similar position within Service Canada, ESDC Ontario Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)




1. A secondary school diploma, successful completion of the General Education Development (GED) or an acceptable combination* of education, training and/or experience.

*Completion of Grade 10, 1 year work experience or work related training such as customer service, computer operations, etc.
*Completion of Grade 11, 6 months work experience or work related training such as customer service, computer operations, etc.

If you have foreign credentials, please refer to the ‘Degree Equivalency’ link below. More information is available in the “Other information” section.

Degree equivalency


2. Experience in using technology such as email and Internet, using search engines such as Google and Safari.


3. Experience in delivering friendly, positive customer service.

The following will be applied / assessed at a later date (essential for the job)


Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Note: If you are Bilingual and wish to be considered for both Bilingual and English Essential positions, please check off both when applying

OTHER ESSENTIAL QUALIFICATIONS (will be assessed at a later date):

Ability to:

• Write and speak in a way that is easily understood

• Analyze situations and resolve problems

• Accurately verify information to make sure it is correct

• Gather information from clients to determine next steps

• Show concern for clients in a mutually respectful way

• Be sensitive to clients when dealing with difficult situations

• Fulfill commitments

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

The following may be applied / assessed at a later date (may be needed for the job)


Successful completion of any mandatory training which will include successfully passing any scheduled prescribed written tests and post training monitoring as applicable to the position.

Must be willing and able to travel for training purposes.
Must be willing and able to work overtime as required.
Must be willing and able to work variable hours.

Conditions of employment


Reliability Status security clearance – Credit Check

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity


• You will only be assessed once.
• Your application will be active for 120 days. You will receive notice on your account 30 days before your application is about to expire. If you do not take action, your application will become inactive and no longer be considered. Should your application become inactive while the process is still open, you may select the link “update my inventory status” to reaffirm your interest.
• Remember to keep your information and application up to date.


You must provide proof of your education during the assessment phase. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.
Failure to produce Canadian equivalency could result in being eliminated from the process.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.


Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.


PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is important that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). You are strongly encouraged to check your email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.


Testing/interviews will be conducted at locations of the employer’s choice and may require candidates to travel to the test/interview location. (See section regarding travel costs.)

Candidates are entitled to participate in the appointment process in the official language (English or French) of their choice.

Reference checks will be sought for those who are successful at all testing/interview phases.

Please note that testing may be administered during the day, evenings and/or weekends.


Acknowledgment of receipt of applications will not be sent. We will only contact those candidates screened into the process.

Please note that top-down and/or random selection may be used during this process.


Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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