Program Manager – Social Work Sector

Hours: Forty (40) Hours per Week

Must be flexible with availability. Will be required to be on call for shelter services.

The Native Women’s Centre (NWC) provides a secure, empowering environment for women and children fleeing domestic violence and for women suffering from homelessness, addiction or human trafficking. The Program Manager ensures the overall direction and management of the programs and services are carried out professionally while adhering to legislative requirements. The Program Manager is responsible for supervising program staff, the management and accountability of program service delivery, performing administrative functions, participation/leadership in committees and teams and delivering program reports.


Staff Management

  • Supervise program staff providing strong leadership and encouraging effective team-based working relationships. Provide direction and leadership to students and volunteers.
  • Responsible for ensuring staff operate in accordance with NWC policies and procedures, and all applicable laws, by-laws, rules, regulations, and Acts pertaining to transitional/residential services and child welfare legislation while maintaining an appropriate professional relationship.
  • Collect staff input and direction on service delivery, program and agency issues and opportunities for improvement.
  • Ensure consistent flow of information throughout team keeping staff informed of program and agency developments.
  • Resolve any problems among staff, volunteers or clients.
  • Monitor staff job performance including performance evaluations, reviews and any disciplinary action or terminations as required.
  • Responsible for hiring, orientation, training and scheduling of program staff.
  • Acts as emergency backup for staff in day-to-day operations.

Program Delivery

  • Manage the daily operations of the programs and services available to clients.
  • Manage client documentation ensuring completeness and accuracy of information.
  • Ensure program delivery is consistent with agency mission, vision and statement of principles.
  • Act in non-judgmental and empathetic manner when working with clients and provide therapeutic support as needed.
  • Establish program goals & objectives. Monitor program plan on regular basis with input from clients and staff to ensure meeting objectives. Ensure that annual program plan and evaluation take place.
  • Collect and prepares statistics, monthly program activity reports and present reports to Executive Director on regular basis.
  • Maintain program Procedures Manual and other applicable documents.
  • Liaise with other NWC programs, community agencies and applicable stakeholders to ensure effective service delivery for women and children.
  • Participate in ongoing training and development.
  • Ensure program operates in a safe, effective and respectful way for clients, children, staff and volunteers.

Agency-Wide Program Delivery

  • Actively participates in discussions and decisions of management team meetings.
  • Maintain a thorough knowledge of NWC/transitional and residential programs and liaise with these programs.
  • Participate in agency-wide planning and review sessions, training programs and other initiatives.
  • Perform other activities as authorized by the Executive Director.

Public Relations

  • Maintain a positive image for the organization and stakeholders.
  • Function as a resource for community groups and individuals in the domestic and family violence and homelessness sectors.


  • Post-Secondary education in Social Work or relevant discipline.
  • 3-5 years of work and/or volunteer experience in the Social Services field with direct engagement in the Violence Against Women and Homelessness sectors.
  • Must have reliable form of transportation and possess a valid G class Driver’s License and clear driver’s abstract.
  • Adult/infant/child CPR and First Aid Certificate would be considered an asset.
  • Non-Violent Crisis Intervention certification would be considered an asset.
  • Must be able to provide a current Criminal Records Search including a
  • Vulnerable Sector Screening Report upon offer of employment.
  • Must have experience in developing, implementing and evaluation programs including financial literacy.
  • Possess a thorough knowledge of all Indigenous and non-Indigenous programs and services within the City of Hamilton and surrounding areas relevant to emergency shelter services.
  • Knowledge and understanding of the Child and Family Services Act, Education Act and other relevant legislation is required.
  • An understanding of Indigenous history, culture, teachings and healings is an asset.
  • Ability to work cooperatively and collaboratively with peers and supervisors.
  • Strong leadership abilities.
  • Well-developed communication skills.
  • Ability to handle stressful situations.
  • Solid computer and administrative skills to maintain files and compose reports.
  • Willingness to work flexible hours.